Main Duties and Responsibilities:
Pre-Sales
Pre-Sales
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products
- Product related testing as per customer application requirement
After-Sales
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
Non-Technical Requirements:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently
Job Requirement:
- Candidate must possess at least Diploma/Bachelor’s Degree in Software/computer science or equivalent is required
- Technical competency in android POS or any relevant experience will be bonus
- Must understand coding logic and master a programming language
- Must be able to serve both Spanish & English spoken clients.
